Palveluehdot

Last Updated: July 31, 2026
Effective Date: July 31, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you and Translation Cloud LLC, a United States limited liability company operating the DocTranslator service (“Provider,” “DocTranslator,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

1. the DocTranslator websites, including doctranslator.com and associated subdomains;
2. the DocTranslator dashboard, applications, software, and document-processing services;
3. machine translation, artificial-intelligence-assisted translation, optical character recognition, document conversion, formatting, storage, and related services;
4. human, professional, certified, or notarized translation services, where expressly ordered;
5. the DocTranslator Model Context Protocol server;
6. application programming interfaces, OAuth integrations, connectors, software development kits, and other automated interfaces; and
7. all related features, documentation, support, content, and services.

Collectively, these are referred to as the “Service.”

By creating an account, purchasing a subscription, starting a trial, uploading a document, connecting an AI agent, authorizing an integration, invoking an MCP tool, or otherwise accessing or using the Service, you agree to these Terms.

If you do not agree, do not access or use the Service.

1. Definitions

For purposes of these Terms:

“Account” means an individual or organizational DocTranslator account.

“Administrator” means a person authorized to administer an organizational Account, including its users, documents, integrations, permissions, and billing.

“Automated Services” means the DocTranslator MCP server, APIs, SDKs, OAuth integrations, connectors, webhooks, and other automated or machine-accessible interfaces authorized by Provider.

“Authorized Client” means a third-party application, AI assistant, AI agent, development tool, MCP client, connector, or other software authorized to access your Account or the Service.

“Authorized User” means an individual whom you authorize to use the Service through your Account or organization.

“Customer Content” means documents, files, images, text, prompts, instructions, glossaries, terminology, data, personal information, and other materials submitted to or processed through the Service by or on behalf of you.

“Documentation” means the technical and product documentation we make available for the Service.

“Order” means an online checkout, subscription selection, order form, statement of work, enterprise agreement, or other ordering document accepted by you and Provider.

“Output” means translated, converted, reformatted, extracted, summarized, rewritten, or otherwise processed content generated through the Service.

“Professional Services” means human translation, review, certification, notarization, localization, project management, or related services expressly identified in an applicable Order.

“Usage” means words, pages, characters, files, processing time, storage, API or MCP requests, tool invocations, or other units used to measure consumption of the Service.

2. Eligibility and authority

2.1 Age requirement

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

2.2 Use on behalf of an organization

If you use the Service on behalf of a company, government body, educational institution, nonprofit, or other organization:

1. you represent that you have authority to bind that organization;
2. “you” includes both you and that organization;
3. the organization is responsible for all Authorized Users and Authorized Clients associated with its Account; and
4. the organization is responsible for all charges and liabilities arising from the Account.

2.3 Prohibited users

You may not use the Service if:

1. you are legally prohibited from receiving services from the United States;
2. you are subject to applicable trade sanctions or appear on a restricted-party list;
3. your use would violate export-control, sanctions, or other applicable laws; or
4. Provider has previously suspended or terminated your access for material violations unless Provider has expressly authorized renewed access.

3. Accounts and account security

3.1 Accurate information

You must provide accurate, current, and complete registration, contact, billing, and organizational information. You must promptly update that information if it changes.

3.2 Account credentials

You are responsible for maintaining the confidentiality and security of:

1. passwords;
2. authentication codes;
3. recovery codes;
4. API keys;
5. OAuth access and refresh tokens;
6. authorization codes;
7. session credentials;
8. secure download links; and
9. any other credentials associated with your Account.

You may not sell, publicly disclose, publish, sublicense, or embed credentials in publicly accessible source code.

3.3 Account activity

Except to the extent caused directly by Provider’s breach of an express obligation under these Terms, requests received through valid credentials associated with your Account will be treated as authorized requests submitted by you.

You are responsible for all activity conducted through your Account by:

1. you;
2. Authorized Users;
3. Administrators;
4. employees and contractors;
5. Authorized Clients;
6. AI agents; and
7. any person who obtains access because you failed to secure your credentials.

3.4 Suspected compromise

You must promptly:

1. change or revoke affected credentials;
2. disconnect affected Authorized Clients; and
3. notify Provider

if you know or reasonably suspect that your Account or credentials have been compromised, disclosed, stolen, or misused.

3.5 Organizational accounts

An Account Administrator may, subject to the applicable plan:

1. invite or remove Authorized Users;
2. access, manage, export, or delete Customer Content;
3. connect or disconnect integrations;
4. control permissions and OAuth scopes;
5. view Usage and billing;
6. purchase or change plans; and
7. terminate the organizational Account.

If you join an organizational Account using an organization-controlled email address, the organization may assume control of your Account and its associated Customer Content.

Any disagreement between you and an Account Administrator is a matter between you and the organization. Provider is not responsible for an Administrator’s actions taken within granted administrative authority.

4. License and access to the Service

4.1 Limited license

Subject to these Terms and payment of applicable charges, Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during the applicable subscription or service period.

The Service is licensed, not sold.

4.2 Plans and features

Available features, limits, languages, file formats, storage periods, support levels, pricing, and Usage allowances depend on your selected plan and may be described on:

1. the pricing page;
2. the checkout page;
3. your Account dashboard;
4. an Order; or
5. applicable Documentation.

4.3 Changes to the Service

Provider may add, remove, restrict, replace, modify, suspend, deprecate, or discontinue any part of the Service, including:

1. translation engines;
2. supported file formats;
3. supported languages;
4. MCP tools;
5. APIs and endpoints;
6. authentication methods;
7. storage features;
8. third-party integrations;
9. quotas and rate limits; and
10. free, trial, beta, or promotional features.

For paid subscriptions, Provider will use commercially reasonable efforts to avoid materially reducing core paid functionality during a prepaid subscription period. This does not prevent changes required for security, legal compliance, third-party availability, technical stability, or prevention of abuse.

4.4 Beta and preview features

Features identified as beta, preview, experimental, early access, evaluation, or similar are provided for testing.

They may:

1. be incomplete or inaccurate;
2. change without notice;
3. be subject to additional limits;
4. experience greater downtime;
5. lose or corrupt data; or
6. be discontinued at any time.

You use beta and preview features at your own risk. They are not covered by any service-level commitment unless expressly stated in an Order.

5. Subscriptions, trials, renewals, and billing

5.1 Pricing disclosures

The applicable price, billing frequency, trial period, trial charge, included Usage, renewal price, overage price, and other material billing terms will be presented at or before checkout.

You are responsible for reviewing those terms before completing a purchase.

5.2 Paid and promotional trials

A trial may be free or may require an upfront trial payment.

Unless the checkout page expressly states otherwise, a trial subscription automatically converts to the paid subscription displayed at checkout when the trial period ends.

By starting an automatically converting trial, you authorize Provider and its payment processor to charge your payment method for:

1. the disclosed trial charge;
2. the recurring subscription charge after the trial;
3. applicable Usage or overage charges;
4. taxes; and
5. other charges you expressly authorize.

To avoid the first recurring subscription charge, you must cancel before the cancellation deadline displayed at checkout or in your Account.

5.3 Automatic renewal

Paid subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date.

Monthly plans renew monthly. Annual plans renew annually. Other plans renew according to the interval disclosed in the applicable Order or checkout.

You authorize recurring charges without requiring Provider to obtain separate authorization before each renewal, except where applicable law requires otherwise.

5.4 Cancellation

You may cancel an automatically renewing subscription through the billing or subscription settings in your Account or through another cancellation method we make available.

Cancellation stops future renewals. Unless stated otherwise at checkout:

1. cancellation does not retroactively reverse prior charges;
2. you may continue using the paid plan until the end of the current paid period;
3. unused allowances expire when the paid period ends; and
4. cancellation does not automatically delete your Account or previously stored documents.

Provider will provide any additional cancellation mechanism required by applicable law.

5.5 Fees and payment authorization

You agree to pay all fees associated with your Account.

You authorize Provider and its payment processors to:

1. charge your payment method;
2. retry failed charges;
3. update payment-card details through card-network account-updater services;
4. collect past-due amounts; and
5. suspend the Service if payment is unsuccessful.

Charges may be processed by a third-party payment processor. Your use of that processor may also be governed by its terms and privacy policy.

5.6 Usage-based charges

Certain features may be billed based on Usage.

Estimates, quotes, page counts, word counts, file counts, or processing estimates shown before processing may be preliminary. Final Usage may change after Provider fully analyzes or processes a document.

Provider’s metering and processing records will control for billing purposes absent manifest error.

Once a document-processing operation has begun, associated Usage may be consumed and charges may be non-reversible even if:

1. you cancel the operation;
2. you do not download the Output;
3. you selected an incorrect file or language;
4. an Authorized Client initiated the operation; or
5. the Output does not meet your intended purpose.

5.7 Allowances and quotas

Unless an Order expressly states otherwise:

1. plan allowances have no cash value;
2. allowances may not be transferred between Accounts;
3. unused allowances expire at the end of the applicable period;
4. allowances do not roll over;
5. usage beyond an allowance may be blocked or separately charged; and
6. Provider may impose reasonable technical limits to prevent abuse.

5.8 Taxes

Prices may exclude taxes.

You are responsible for sales, use, value-added, goods-and-services, withholding, and similar taxes, except taxes based on Provider’s net income.

If Provider is legally required to collect tax, the tax will be added to your charge.

If you claim an exemption, you must provide valid exemption documentation before the applicable charge.

5.9 Price changes

Provider may change subscription prices and Usage rates.

For an existing subscription, a price change will generally take effect at the next renewal after reasonable advance notice, unless:

1. you voluntarily change plans;
2. the change results from a tax or government charge;
3. the change is required by law; or
4. the applicable Order permits a different adjustment.

Continuing the subscription after the change becomes effective constitutes acceptance of the new price.

5.10 Refunds and credits

Except where required by law or expressly stated in an Order:

1. subscription charges are non-refundable;
2. annual charges are not prorated;
3. trial charges are non-refundable;
4. Usage and overage charges are non-refundable;
5. processing charges are non-refundable once processing begins;
6. promotional credits have no cash value; and
7. refunds or credits issued in one instance do not create an obligation to issue them in another.

5.11 Billing disputes

You must notify Provider of a billing error within 30 days after the charge appears on your statement unless applicable law requires a longer period.

You agree to provide enough information for Provider to investigate before initiating a chargeback.

This section does not limit a consumer’s non-waivable rights.

5.12 Failed payments

If payment fails, Provider may:

1. retry the charge;
2. limit Account functionality;
3. suspend processing or downloads;
4. downgrade the Account;
5. revoke Automated Services access;
6. delete Customer Content in accordance with applicable retention practices; or
7. terminate the Account.

You remain responsible for accrued charges.

6. Customer Content

6.1 Ownership

As between you and Provider, you retain your ownership rights in Customer Content.

Provider does not obtain ownership of Customer Content merely because it is uploaded to or processed through the Service.

6.2 License to process Customer Content

You grant Provider, its affiliates, contractors, and subprocessors a worldwide, non-exclusive, limited license to:

1. host;
2. copy;
3. transmit;
4. scan;
5. parse;
6. decrypt where necessary for processing;
7. extract text;
8. perform OCR;
9. translate;
10. modify formatting;
11. reproduce;
12. store;
13. display to you and your Authorized Users;
14. create Output; and
15. otherwise process Customer Content

solely as reasonably necessary to provide, secure, maintain, troubleshoot, support, improve, and enforce the Service, comply with law, and protect Provider and its users.

This license ends when Customer Content is deleted from active systems, subject to reasonable backup, security, fraud-prevention, legal-hold, and compliance retention.

6.3 Your representations

You represent and warrant that:

1. you own Customer Content or possess all necessary rights and authorizations;
2. you have provided all legally required notices;
3. you have obtained all necessary consents;
4. your collection and use of Customer Content is lawful;
5. processing Customer Content through the Service does not violate another person’s rights;
6. you are authorized to disclose any personal or confidential information contained in Customer Content;
7. you are authorized to translate and distribute the resulting Output; and
8. Customer Content does not violate these Terms.

6.4 Third-party documents

You are responsible for Customer Content submitted by or concerning:

1. customers;
2. patients;
3. employees;
4. applicants;
5. contractors;
6. students;
7. clients;
8. family members;
9. government personnel; or
10. other third parties.

Provider is not responsible for determining whether you possess appropriate authority, consent, or a lawful basis to process such information.

6.5 Backups

You must maintain copies of all original documents and important Output.

The Service is not a backup, records-management, digital-preservation, or archival service.

Even where a plan advertises ongoing or unlimited file storage, Provider does not guarantee:

1. permanent availability;
2. preservation for a legally required period;
3. recovery after deletion;
4. storage of every file version; or
5. suitability for regulatory recordkeeping.

6.6 Deletion and retention

Customer Content may be deleted:

1. at your request;
2. when you delete it through the Account;
3. after completion of processing;
4. after expiration or cancellation of a plan;
5. after nonpayment;
6. when required by a retention policy;
7. when necessary for security or legal compliance;
8. if Customer Content violates these Terms; or
9. if continued storage creates technical or legal risk.

Specific retention periods may depend on the selected plan, Account settings, applicable Order, or Privacy Policy.

You are responsible for downloading Customer Content and Output before Account termination or expiration of any applicable retrieval period.

6.7 Model training

Provider will not use Customer Content to train Provider’s generalized translation or artificial-intelligence models unless:

1. you affirmatively opt in;
2. an applicable Order expressly permits such use; or
3. the content has been aggregated and de-identified so that it cannot reasonably be associated with you, an individual, or a specific source document.

The treatment of Customer Content by third-party subprocessors is governed by Provider’s agreements with those subprocessors and the Privacy Policy.

7. Translation, OCR, conversion, and Output

7.1 Machine-generated Output

Unless an Order expressly states that Professional Services are included, Output is generated using automated systems, which may include:

1. machine translation;
2. artificial intelligence;
3. large language models;
4. OCR;
5. automated document parsing;
6. formatting algorithms; and
7. third-party translation technologies.

7.2 No accuracy guarantee

Automated Output may contain:

1. mistranslations;
2. omissions;
3. hallucinations;
4. incorrect names or numbers;
5. formatting errors;
6. OCR errors;
7. altered tables or charts;
8. missing text;
9. culturally inappropriate language;
10. ambiguity;
11. incorrect terminology; or
12. legally or factually inaccurate content.

You must independently review Output before relying on it.

7.3 Layout preservation

Layout and formatting preservation are provided on a commercially reasonable, best-efforts basis.

Provider does not guarantee that Output will preserve every:

1. font;
2. image;
3. table;
4. field;
5. hyperlink;
6. annotation;
7. signature;
8. form control;
9. page break;
10. formula;
11. macro;
12. embedded object;
13. accessibility attribute; or
14. other formatting element.

7.4 Source-document quality

Output quality may be affected by:

1. low-resolution scans;
2. handwriting;
3. damaged files;
4. password protection;
5. unusual fonts;
6. embedded text;
7. images containing text;
8. complex tables;
9. corrupted documents;
10. mixed languages; or
11. inaccurate source material.

Provider is not responsible for inaccuracies caused by source-document quality.

7.5 No professional advice

The Service and Output do not constitute:

1. legal advice;
2. immigration advice;
3. medical advice;
4. financial advice;
5. accounting advice;
6. tax advice;
7. compliance advice; or
8. any other regulated professional advice.

You must consult an appropriately qualified professional before relying on Output for a consequential matter.

7.6 Machine, human, certified, and notarized services

A translation is human-reviewed, professional, certified, sworn, official, or notarized only when the applicable Order expressly identifies it as such.

Machine-generated Output is not automatically:

1. certified;
2. notarized;
3. reviewed by a human;
4. legally verified;
5. suitable for an official filing; or
6. equivalent to a professional translation.

Provider does not guarantee acceptance by:

1. USCIS;
2. courts;
3. government agencies;
4. embassies or consulates;
5. universities;
6. employers;
7. banks;
8. insurers;
9. healthcare organizations; or
10. any other third party.

Acceptance standards are determined by the receiving organization and may change.

7.7 Professional Services

Professional Services may be performed by employees, independent contractors, translation agencies, linguists, reviewers, notaries, or other third-party specialists.

Delivery dates are estimates unless an Order expressly states that a deadline is guaranteed.

You are responsible for:

1. providing legible and complete source material;
2. identifying the intended use;
3. providing required terminology and instructions;
4. reviewing names, dates, numbers, and technical terms;
5. responding promptly to questions; and
6. verifying the receiving organization’s requirements.

7.8 Similar Output

Output may not be unique. Other users may receive similar or identical output when their source material or instructions are similar.

7.9 Rights in Output

Subject to full payment and third-party rights, Provider assigns to you any ownership rights Provider may have in paid Output created specifically from your Customer Content.

This does not transfer ownership of:

1. the Service;
2. software;
3. translation engines;
4. models;
5. templates;
6. algorithms;
7. workflows;
8. Documentation;
9. pre-existing Provider materials; or
10. improvements of general applicability.

8. MCP, API, and automated access

8.1 Authorized automated access

Automated access is permitted only through Automated Services expressly made available or authorized by Provider.

All other scraping, crawling, automated extraction, browser automation, reverse engineering, or unofficial programmatic access is prohibited.

8.2 Third-party AI clients

The Service may be accessed through third-party AI assistants, AI agents, development environments, connectors, and MCP clients.

Those Authorized Clients are not operated or controlled by Provider.

Your use of an Authorized Client is separately governed by the third party’s terms, privacy practices, security controls, and product functionality.

Provider is not responsible for:

1. an Authorized Client’s prompts;
2. model behavior;
3. tool-selection decisions;
4. storage practices;
5. training practices;
6. logging;
7. security;
8. data disclosure;
9. availability;
10. output;
11. interpretation of your instructions; or
12. actions occurring before data reaches Provider or after data is returned by Provider.

You are responsible for determining whether an Authorized Client is appropriate for the sensitivity of your documents.

8.3 Authorization and scopes

When you:

1. approve an OAuth consent screen;
2. grant a permission or scope;
3. issue an API credential;
4. connect an MCP client; or
5. authorize another automated integration,

you authorize the applicable Authorized Client to perform operations within the permissions granted.

You must review requested permissions before approval and revoke permissions that are no longer required.

Provider may modify, subdivide, combine, remove, or introduce authorization scopes as the Service evolves.

8.4 Attribution of tool calls

Subject to applicable law and Provider’s own security obligations, a request received with a valid Account credential, token, or authorization will be treated as an instruction from you.

You are responsible for all resulting:

1. uploads;
2. translations;
3. downloads;
4. deletions;
5. Usage;
6. charges;
7. disclosures;
8. Account changes; and
9. other actions

performed within the permissions you granted.

8.5 Autonomous agent behavior

An AI agent may select, sequence, repeat, or invoke tools based on its own interpretation of a prompt, context, memory, system instruction, or third-party content.

An agent may misunderstand instructions or perform an unintended action.

You are responsible for:

1. configuring appropriate human-review controls;
2. limiting granted permissions;
3. reviewing proposed tool calls;
4. confirming files, languages, and parameters;
5. monitoring agent activity;
6. reviewing completed actions;
7. setting spending and Usage controls; and
8. disconnecting agents that behave unexpectedly.

8.6 Financial and consequential actions

An Authorized Client may be permitted to:

1. obtain a quote;
2. view Usage;
3. view subscription information;
4. create a checkout session; or
5. present an upgrade or purchase link.

Unless a consent flow expressly states otherwise, creation or presentation of a checkout link does not complete a purchase. A purchase or material plan change must be separately confirmed through a Provider-controlled checkout or confirmation interface.

Provider may require:

1. step-up authentication;
2. reauthorization;
3. human confirmation;
4. payment-method verification; or
5. additional consent

before performing financial, destructive, security-sensitive, or high-risk operations.

8.7 Quotes and parameters

Before initiating processing, you and your Authorized Client are responsible for confirming:

1. the correct Account;
2. the correct document;
3. source language;
4. target language;
5. translation type;
6. processing method;
7. estimated cost;
8. applicable quota;
9. intended recipient; and
10. output destination.

Provider is not responsible for unintended processing caused by incorrect parameters submitted by you or an Authorized Client.

8.8 Credentials and token security

You must protect all API keys, tokens, authorization codes, refresh tokens, client credentials, and other access mechanisms.

Provider may revoke, rotate, suspend, restrict, or invalidate any credential when reasonably necessary to:

1. protect the Service;
2. respond to suspected compromise;
3. enforce rate limits;
4. prevent fraud;
5. comply with law; or
6. protect users or third parties.

8.9 Secure links

A download or access link may function as a bearer credential. A person who receives the link may be able to access the associated file until the link expires or is revoked.

You are responsible for:

1. sharing links only with authorized recipients;
2. using secure communication channels;
3. not publishing links publicly;
4. revoking links when possible; and
5. downloading and securing files promptly.

8.10 Rate limits and technical restrictions

Provider may establish and modify:

1. request limits;
2. concurrency limits;
3. file-size limits;
4. processing limits;
5. storage limits;
6. word or page limits;
7. timeout periods;
8. token limits;
9. tool availability;
10. geographic restrictions; and
11. other technical controls.

You may not circumvent these controls by creating multiple Accounts, rotating credentials, distributing requests, or using other evasive measures.

8.11 Protocol and compatibility changes

The Model Context Protocol and related client technologies evolve rapidly.

Provider does not warrant compatibility with:

1. every MCP specification version;
2. every client;
3. every model;
4. every operating environment;
5. every transport;
6. every authentication implementation; or
7. every third-party integration.

Provider may change or discontinue tools, schemas, parameters, endpoints, transports, and authentication mechanisms.

You are responsible for testing integrations and maintaining fallback procedures.

8.12 No resale of automated access

You may use Automated Services for your own internal operations and, where permitted by your plan, to process documents for your legitimate customers.

You may not, without a separate written agreement:

1. resell access to the Service;
2. sublicense MCP or API credentials;
3. offer the Service as your own translation API;
4. create a competing hosted translation service;
5. white-label the Service;
6. provide access on a service-bureau basis; or
7. charge third parties specifically for access to Provider’s infrastructure.

9. Acceptable use

You may not use or permit use of the Service to:

9.1 Violate law or rights

1. violate any applicable law or regulation;
2. infringe copyrights, trademarks, patents, trade secrets, privacy rights, publicity rights, or other rights;
3. process unlawfully obtained information;
4. impersonate another person or organization;
5. forge official documents;
6. misrepresent machine Output as certified or human-reviewed;
7. commit fraud, deception, or identity theft; or
8. facilitate unlawful discrimination.

9.2 Harm or exploit others

1. exploit or sexualize minors;
2. process child sexual abuse material;
3. facilitate human trafficking;
4. threaten or harass another person;
5. publish private information without authorization;
6. create or distribute non-consensual intimate content; or
7. facilitate violence or other serious harm.

9.3 Compromise security

1. upload malware, ransomware, viruses, worms, or destructive code;
2. steal passwords, tokens, or credentials;
3. conduct phishing or social engineering;
4. probe or scan the Service without authorization;
5. exploit vulnerabilities;
6. bypass authentication or authorization;
7. access another user’s Account or files;
8. interfere with networks or infrastructure;
9. conduct denial-of-service activity;
10. introduce prompt injection intended to compromise systems or disclose data;
11. manipulate OAuth redirects or authorization flows; or
12. attempt to cause an MCP server or Authorized Client to disclose information outside granted authority.

9.4 Abuse the Service

1. circumvent Usage limits or billing;
2. create Accounts to avoid restrictions;
3. submit excessive or abusive workloads;
4. use automated methods other than authorized Automated Services;
5. scrape or bulk-extract Service content;
6. reverse engineer the Service except where applicable law expressly permits it;
7. copy or reproduce material portions of the Service;
8. benchmark the Service for publication without written permission;
9. create a competing model, dataset, or service using Service output at scale;
10. remove proprietary notices;
11. rent, lease, sublicense, or resell the Service; or
12. use the Service in a manner that degrades availability for others.

9.5 Submit prohibited content

You may not submit content that:

1. is unlawful;
2. contains malicious executable content;
3. you are prohibited from possessing or disclosing;
4. contains stolen credentials;
5. contains classified government information;
6. is subject to export controls that prohibit the intended processing;
7. is obtained through unauthorized access; or
8. would cause Provider to violate applicable law.

Provider may investigate suspected violations and preserve relevant evidence.

10. Sensitive and regulated information

10.1 Data minimization

You should remove information not necessary for translation or processing.

You are responsible for determining whether the Service is suitable for the sensitivity and regulatory status of your Customer Content.

10.2 Health information and HIPAA

The standard Service is not offered under a Health Insurance Portability and Accountability Act Business Associate Agreement.

A HIPAA covered entity or business associate must not submit protected health information unless Provider has executed a written Business Associate Agreement that expressly applies to the relevant Service.

This restriction does not prevent an individual from translating their own medical documents where otherwise lawful.

10.3 Payment-card information

You may not upload:

1. full payment-card magnetic-stripe data;
2. card verification values;
3. PINs;
4. payment authentication credentials; or
5. other data prohibited from storage under applicable payment-card rules.

Ordinary documents containing limited payment information should be redacted where possible.

10.4 Government and classified information

You may not submit classified, controlled, restricted, defense-related, or export-controlled information unless an applicable written agreement expressly authorizes that processing and required safeguards have been implemented.

10.5 Credentials and security secrets

You should not submit:

1. passwords;
2. private encryption keys;
3. authentication seeds;
4. recovery codes;
5. production secrets;
6. live API keys; or
7. other credentials

unless strictly necessary and appropriately protected.

10.6 High-impact uses

You may not rely solely on automated Output to make decisions concerning another person’s:

1. employment;
2. housing;
3. credit;
4. insurance;
5. education;
6. immigration status;
7. legal rights;
8. medical treatment; or
9. access to essential services.

Appropriate human review is required.

11. Privacy and data processing

Provider’s Tietosuojakäytäntö is incorporated into these Terms by reference.

The Privacy Policy describes the collection, use, disclosure, and retention of personal information associated with the Service.

11.1 Roles of the parties

Depending on the context, Provider may act as:

1. an independent business or controller for Account, billing, security, analytics, fraud-prevention, and support information; and
2. a service provider or processor for personal information contained in Customer Content.

11.2 Enterprise data-processing terms

If applicable law requires a data-processing agreement, the parties must execute Provider’s applicable Data Processing Addendum.

A Data Processing Addendum applies only if it has been accepted by Provider and does not apply merely because you submit personal information.

11.3 Subprocessors

Provider may use subprocessors and third-party technology providers to operate the Service, including providers of:

1. cloud hosting;
2. document processing;
3. translation;
4. OCR;
5. artificial intelligence;
6. payment processing;
7. analytics;
8. email;
9. security; and
10. customer support.

11.4 Authorized Clients

Provider’s Privacy Policy does not govern information processed independently by an Authorized Client.

Connecting an Authorized Client may cause Customer Content and Account information to be processed by that client, its AI model providers, and its infrastructure.

You are responsible for reviewing the client’s privacy and data-handling practices.

11.5 Security

Provider will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Service.

No system is completely secure. Provider does not guarantee that unauthorized parties will never defeat security measures.

You are responsible for security controls within your systems, Authorized Clients, devices, networks, and user practices.

12. Provider intellectual property

Provider and its licensors retain all rights, title, and interest in:

1. the Service;
2. software;
3. source code and object code;
4. interfaces;
5. APIs;
6. MCP server implementation;
7. models and algorithms;
8. workflows;
9. databases;
10. designs;
11. Documentation;
12. trademarks;
13. logos;
14. domain names;
15. templates;
16. analytics;
17. improvements; and
18. related intellectual property.

Except for the limited license expressly granted in these Terms, no rights are granted by implication, estoppel, or otherwise.

“DocTranslator,” associated logos, and related branding may not be used without Provider’s prior written permission.

13. Feedback

If you provide suggestions, ideas, feature requests, corrections, or other feedback, you grant Provider a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free right to use, reproduce, modify, commercialize, and incorporate that feedback without restriction or compensation.

This section does not grant Provider ownership of Customer Content.

14. Copyright complaints

Provider respects intellectual-property rights and may remove or restrict access to allegedly infringing material.

A copyright complaint should include:

1. identification of the copyrighted work;
2. identification and location of the allegedly infringing material;
3. the complaining party’s contact information;
4. a statement of good-faith belief that the disputed use is unauthorized;
5. a statement, under penalty of perjury, that the complaint is accurate and the complaining party is authorized to act; and
6. a physical or electronic signature.

Copyright complaints may be sent to:

Copyright Agent
Käännös Cloud LLC
55 Broadway, 3. kerros
New York, NY 10006, Yhdysvallat
Email: support@doctranslator.com

Provider may terminate repeat infringers where appropriate.

A person who knowingly submits a materially false infringement notice or counter-notice may be liable for resulting damages.

15. Confidentiality

This section applies where one party discloses non-public business, technical, security, or commercial information to the other in connection with an enterprise relationship.

The receiving party will:

1. use confidential information only to perform or exercise rights under the agreement;
2. protect it using at least reasonable care; and
3. disclose it only to personnel and contractors who need access and are subject to confidentiality obligations.

Confidential information does not include information that:

1. becomes public without breach;
2. was lawfully known without confidentiality restrictions;
3. is received lawfully from a third party;
4. is independently developed without using the confidential information; or
5. is approved for release.

A party may disclose information when legally required, provided it gives advance notice where legally permitted.

Customer Content is also governed by the Privacy Policy and any applicable Data Processing Addendum.

16. Third-party services and links

The Service may integrate with or link to third-party products, websites, models, payment processors, storage systems, authentication providers, and Authorized Clients.

Provider does not control and is not responsible for third-party:

1. products;
2. content;
3. security;
4. availability;
5. performance;
6. representations;
7. policies; or
8. acts or omissions.

The availability of an integration does not constitute endorsement.

Third-party services may change or discontinue functionality, causing a Service integration to stop working.

17. Monitoring and enforcement

Provider may monitor and analyze:

1. Account identifiers;
2. client identifiers;
3. granted permissions;
4. MCP and API requests;
5. tool invocations;
6. Usage;
7. errors;
8. security events;
9. processing metadata;
10. billing activity; and
11. related technical information

for service delivery, security, fraud prevention, billing, support, compliance, and enforcement.

Provider is not obligated to review every file or request before processing.

Provider may investigate suspected violations and cooperate with lawful governmental, regulatory, judicial, or law-enforcement requests.

18. Suspension and restriction

Provider may immediately throttle, block, quarantine, restrict, suspend, or revoke access to any Account, document, credential, Authorized Client, tool, or feature if Provider reasonably believes that:

1. these Terms have been violated;
2. payment is overdue;
3. credentials are compromised;
4. activity is fraudulent or abusive;
5. Customer Content creates legal or security risk;
6. activity threatens the Service or other users;
7. continued processing may violate law;
8. a third party has asserted a credible rights claim;
9. sanctions or export restrictions apply;
10. excessive resource consumption is occurring; or
11. suspension is required to protect Provider, a user, or another person.

Provider may act without prior notice where advance notice would increase risk, compromise an investigation, or be legally prohibited.

Provider is not liable for losses resulting from a good-faith protective action, except to the extent liability cannot legally be excluded.

19. Term and termination

19.1 Term

These Terms begin when you first accept them or use the Service and continue until terminated.

19.2 Termination by you

You may stop using the Service at any time.

Stopping use or deleting an Account does not automatically cancel an active subscription unless the cancellation process expressly confirms cancellation.

19.3 Termination by Provider

Provider may terminate these Terms or your Account:

1. immediately for material breach, fraud, abuse, security threats, illegal conduct, or nonpayment;
2. if required by law;
3. if continued service creates unreasonable technical or legal risk; or
4. for convenience upon reasonable notice where practicable.

19.4 Effect of termination

Upon termination:

1. your right to use the Service ends;
2. credentials and tokens may be revoked;
3. unpaid amounts become immediately due;
4. Provider may stop processing pending jobs;
5. access to Customer Content and Output may end; and
6. Customer Content may be deleted in accordance with applicable retention practices.

Termination for your breach does not entitle you to a refund.

19.5 Survival

Provisions that by their nature should survive will survive termination, including provisions concerning:

1. fees;
2. Customer Content representations;
3. intellectual property;
4. disclaimers;
5. limitations of liability;
6. indemnification;
7. dispute resolution;
8. confidentiality;
9. governing law; and
10. miscellaneous terms.

20. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, CUSTOMER SUPPORT, PROFESSIONAL SERVICES, AUTOMATED SERVICES, AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

PROVIDER AND ITS AFFILIATES, LICENSORS, CONTRACTORS, SUBPROCESSORS, AND SUPPLIERS DISCLAIM ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND COURSE OF DEALING.

Provider does not warrant that:

1. the Service will be uninterrupted, error-free, timely, or secure;
2. every defect will be corrected;
3. the Service will be free from harmful components;
4. translations will be accurate or complete;
5. formatting will be perfectly preserved;
6. Output will meet your requirements;
7. an agency or institution will accept Output;
8. Customer Content will never be lost;
9. a third-party service will remain available;
10. an Authorized Client will behave as intended;
11. an AI agent will request confirmation before acting;
12. Usage estimates will equal final Usage;
13. an integration will remain compatible;
14. the Service satisfies a particular regulatory requirement; or
15. any specific result will be achieved.

No oral or written information creates a warranty unless expressly included in a signed Order.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the maximum extent permitted by law.

21. Limitation of liability

21.1 Excluded damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, SUBPROCESSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY:

1. indirect damages;
2. incidental damages;
3. special damages;
4. consequential damages;
5. exemplary or punitive damages;
6. lost profits;
7. lost revenue;
8. lost business;
9. lost opportunities;
10. loss of goodwill;
11. loss, corruption, or unauthorized disclosure of data;
12. replacement-service costs;
13. business interruption;
14. missed deadlines;
15. penalties imposed by third parties; or
16. rejection of documents by an authority or institution.

This exclusion applies regardless of the legal theory and even if a party was advised that damages were possible.

21.2 Liability cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

1. US $100; OR
2. THE AMOUNTS ACTUALLY PAID BY YOU TO PROVIDER FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The cap applies collectively to all claims and does not reset for each event.

21.3 Specific excluded responsibility

Without limiting the preceding provisions, Provider is not responsible for losses arising from:

1. inaccurate or incomplete source material;
2. machine-translation errors;
3. OCR errors;
4. your failure to review Output;
5. your reliance on Output for professional advice;
6. an Authorized Client’s conduct;
7. an AI agent’s unintended tool invocation;
8. permissions you granted;
9. compromised customer-side credentials;
10. sharing of secure links;
11. actions by an Account Administrator;
12. third-party service failures;
13. your failure to download or back up files;
14. use of the Service for regulated information without an appropriate agreement;
15. rejection of a translation by a third party; or
16. your violation of law or another person’s rights.

21.4 Exceptions

Nothing in these Terms excludes or limits liability for:

1. liability that cannot legally be excluded;
2. Provider’s fraud or intentional misconduct;
3. death or personal injury caused by negligence where such liability cannot be limited; or
4. any other non-waivable statutory right.

21.5 Time limit for claims

To the maximum extent permitted by law, a claim arising from the Service or these Terms must be filed within one year after the event giving rise to the claim.

A claim filed later is permanently barred.

This provision does not shorten a limitation period that applicable law prohibits the parties from shortening.

21.6 Allocation of risk

The warranty disclaimers and liability limitations are an essential basis of the agreement and apply even if a remedy fails of its essential purpose.

22. Indemnification

22.1 Business users

If you use the Service for business, professional, institutional, governmental, or organizational purposes, you will defend, indemnify, and hold harmless Provider and its affiliates, officers, directors, employees, contractors, licensors, and subprocessors from claims, demands, proceedings, damages, judgments, penalties, liabilities, costs, and reasonable legal fees arising from:

1. Customer Content;
2. your use of the Service;
3. use by Authorized Users or Authorized Clients;
4. your breach of these Terms;
5. your violation of law;
6. your infringement of another person’s rights;
7. your lack of authority, consent, notice, or lawful basis to process Customer Content;
8. your misuse of regulated or sensitive information;
9. your representation that Output was human-reviewed, certified, notarized, or officially accepted when it was not;
10. products or services you provide using the Service;
11. your distribution or publication of Output; or
12. a security incident originating in your systems, credentials, clients, or user practices.

22.2 Defense procedure

Provider may:

1. control the defense and settlement of an indemnified claim;
2. select counsel;
3. require your reasonable cooperation; and
4. reject a settlement that admits fault by Provider, imposes obligations on Provider, or fails to fully release Provider.

You may not settle an indemnified claim without Provider’s written consent.

22.3 Consumers

If you are a consumer, this section applies only to the extent permitted by applicable consumer law.

23. Dispute resolution and binding arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHT TO GO TO COURT, HAVE A JURY TRIAL, OR PARTICIPATE IN A CLASS ACTION.

23.1 Informal dispute process

Before filing a lawsuit or arbitration, the complaining party must send a written notice describing:

1. the party’s name and contact information;
2. the relevant Account;
3. the facts;
4. the legal basis of the dispute; and
5. the specific requested relief.

Notices to Provider must be sent to:

Käännös Cloud LLC
Attn: Legal Dispute Notice
55 Broadway, 3. kerros
New York, NY 10006, Yhdysvallat
Email: support@doctranslator.com

The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of a complete notice.

Any applicable limitation period will be tolled during that 30-day period.

23.2 Agreement to arbitrate

Except for disputes excluded below, you and Provider agree that any dispute, claim, or controversy arising out of or relating to:

1. these Terms;
2. the Service;
3. an Account;
4. Customer Content;
5. Output;
6. subscriptions or charges;
7. advertising or representations;
8. MCP or API use; or
9. the relationship between you and Provider

will be resolved by binding individual arbitration rather than in court.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

23.3 Arbitration administrator and rules

Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules or Commercial Arbitration Rules, depending on the nature of the Account and dispute.

If the American Arbitration Association is unavailable, the parties will select another recognized arbitration provider. If they cannot agree, a court of competent jurisdiction will select one.

23.4 Arbitration procedure

The arbitrator may award the same individual remedies that a court could award, subject to these Terms.

The arbitration may occur:

1. by written submissions;
2. by telephone;
3. by videoconference; or
4. in person.

A consumer may select a hearing location reasonably convenient to the consumer where required by applicable rules.

The arbitrator must issue a reasoned written decision.

23.5 Arbitration fees

Payment of arbitration fees will be governed by the applicable arbitration rules.

Provider will not seek legal fees from a consumer unless the arbitrator determines that the consumer’s claim was frivolous or brought for an improper purpose.

23.6 Exceptions

Either party may bring:

1. an individual action in small-claims court;
2. an action seeking temporary or preliminary injunctive relief concerning intellectual property, security, unauthorized access, or misuse of credentials; or
3. a claim that applicable law prohibits from being arbitrated.

23.7 No class actions

YOU AND PROVIDER AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY.

Neither party may bring or participate in a:

1. class action;
2. collective action;
3. representative action;
4. consolidated action; or
5. private-attorney-general action.

The arbitrator may not combine claims of multiple persons without the written agreement of all parties.

If the class-action waiver is finally determined to be unenforceable as to a particular claim, that claim must proceed in court and not in class arbitration.

23.8 Jury-trial waiver

For any dispute permitted to proceed in court, you and Provider waive trial by jury to the maximum extent permitted by law.

23.9 Right to opt out

You may opt out of the arbitration agreement by sending written notice within 30 days after first accepting these Terms.

The notice must include:

1. your full name;
2. your Account email;
3. your mailing address;
4. a clear statement that you opt out of arbitration; and
5. your signature.

Send the notice by mail to the address in Section 23.1 and by email to support@doctranslator.com with the subject line “Arbitration Opt-Out.”

Opting out does not affect any other provision of these Terms.

23.10 Changes to arbitration terms

Provider will provide advance notice of a material change to this arbitration section.

A change will not apply to a dispute for which a valid written notice was received before the change became effective.

24. Governing law and court venue

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles.

The Federal Arbitration Act governs the arbitration agreement.

For disputes not subject to arbitration, you and Provider consent to exclusive jurisdiction in the state and federal courts located in New Jersey, except where applicable consumer law requires another forum.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Mandatory consumer protections of your country or state of residence remain applicable to the extent they cannot legally be waived.

25. International use, export controls, and sanctions

The Service is operated from the United States and may process information in the United States and other countries.

You are responsible for complying with laws applicable to your use, including:

1. export controls;
2. economic sanctions;
3. privacy laws;
4. data-localization requirements;
5. professional-secrecy obligations; and
6. restrictions on cross-border data transfers.

You may not use the Service on behalf of a sanctioned person, organization, or jurisdiction where such use is prohibited.

You represent that you are not prohibited from receiving the Service under applicable sanctions or export laws.

26. Government use

The Service is commercial computer software and commercial documentation developed exclusively at private expense.

Government users receive only the rights granted under these Terms and any applicable written government Order.

No authorization is given to submit classified or controlled government information unless a separate written agreement expressly authorizes it.

27. Changes to these Terms

Provider may revise these Terms.

The updated version will state its effective date and will be posted on the Service.

For material changes, Provider may provide notice through:

1. email;
2. the Account dashboard;
3. a website notice; or
4. another reasonable method.

Changes required for legal compliance, security, abuse prevention, or new functionality may take effect upon posting.

Other material changes affecting an active paid subscription will generally take effect at the next renewal or after the notice period stated in the notice, unless applicable law permits earlier effectiveness.

Your continued use after the effective date constitutes acceptance.

If you do not agree to updated Terms, you must stop using the Service and cancel any subscription before its next renewal.

28. Electronic communications

You consent to receive agreements, disclosures, notices, receipts, invoices, renewal notices, security alerts, and other communications electronically.

Electronic communications satisfy legal requirements that communications be in writing.

You are responsible for maintaining a valid email address and reviewing communications sent to your Account.

29. Notices

Legal notices to Provider must be sent to:

Käännös Cloud LLC
55 Broadway, 3. kerros
New York, NY 10006, Yhdysvallat
Email: support@doctranslator.com

Provider may send notices to:

1. the email address associated with your Account;
2. the Account dashboard;
3. the Service; or
4. an address listed in an applicable Order.

A notice is deemed received when sent electronically, unless the sender receives a delivery-failure notification.

30. Miscellaneous

30.1 Entire agreement

These Terms, the Privacy Policy, applicable Orders, and any expressly incorporated policies constitute the entire agreement concerning the Service.

They supersede prior or contemporaneous agreements concerning the same subject matter.

30.2 Order of precedence

In the event of a conflict, the following order applies:

1. a signed enterprise Order or agreement;
2. a signed Data Processing Addendum or Business Associate Agreement, solely for its subject matter;
3. these Terms;
4. incorporated policies; and
5. Documentation.

An online Order controls only the specific plan, price, duration, and features purchased.

30.3 Assignment

You may not assign or transfer these Terms or an Account without Provider’s written consent.

Provider may assign these Terms in connection with:

1. a merger;
2. acquisition;
3. corporate reorganization;
4. sale of assets;
5. financing;
6. transfer to an affiliate; or
7. operation of the Service by a successor.

30.4 No waiver

Failure to enforce a provision is not a waiver.

A waiver must be in writing and applies only to the specific instance identified.

30.5 Severability

If a provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.

30.6 Force majeure

Provider is not liable for delay or failure caused by circumstances beyond its reasonable control, including:

1. internet or telecommunications failures;
2. cloud-provider outages;
3. third-party platform failures;
4. labor disputes;
5. natural disasters;
6. epidemics;
7. war;
8. terrorism;
9. civil unrest;
10. governmental action;
11. sanctions;
12. power failures;
13. cyberattacks; or
14. failures of translation or AI providers.

30.7 Independent parties

The parties are independent contractors.

These Terms do not create a partnership, joint venture, employment, fiduciary, franchise, or agency relationship.

30.8 No third-party beneficiaries

Except for Provider’s affiliates and indemnified parties, these Terms do not create rights for third parties.

30.9 Headings

Headings are for convenience and do not affect interpretation.

30.10 English-language version

Translations of these Terms may be provided for convenience.

To the extent permitted by law, the English-language version controls in the event of a conflict or discrepancy.

30.11 Interpretation

“Including” means “including without limitation.”

The singular includes the plural and vice versa where appropriate.

A provision will not be interpreted against a party solely because that party drafted it.

31. Contact information

Questions about these Terms may be sent to:

Käännös Cloud LLC
DocTranslator
55 Broadway, 3. kerros
New York, NY 10006, Yhdysvallat

Email: support@doctranslator.com

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